Extend the skillset and knowledge of your team with Advantage Support.
We offer consistent, high quality IT Help Desk outsourcing services. Our proven methodology and expertise currently helps provide help desk support to our client’s end-users. By recruiting, training, and retaining only the highest caliber of staff, we can ensure consistent quality at every level.
Each step in our help desk outsourcing process is designed to address end-user issues promptly and effectively. And, we put measures in place to prevent incidents from occurring again. By following ITIL best practices, we help our customers move beyond reactive incident management into request, problem, configuration, and change management processes that drive higher levels of IT service management performance while reducing costs.
Improving workforce productivity for mobile and remote workers with faster software rollout and self-service tools through an enterprise-wide approach
Integrating our desktop support technician services with our IT Help Desk support for a seamless support experience
Providing flexibility and scalability by allowing you to use only the onsite support services that you need
Reducing costs with centralized, global support using ITIL– and Cobit-based process improvement methodologies
Optimizing hardware and software assets, driving down IT costs
Boosting emergency preparedness and recovery efforts
Integrating with organizational technologies, resulting in rapid implementation of services and return on investment
Mitigating risk traditionally associated with technology utilization
Aiding in budgeting and planning
Training to streamline the process of getting users up to speed with new technology