Career at RMI

RMI is a growing, dynamic organization and we are always looking for energetic and experienced people.

If you are interested in joining our team, please forward your resume to office@rmikw.com.

Current Jobs

1) Intermediate IT Specialist

• Support all standard desktop software and hardware devices.
• With basic programming understanding to support clients with custom application tuning and configuration
• Provide desk side support Services for ad hoc customer training and how-to assistance.
• Initiate all requests, other than break/fix, for services provided by the Technology Support Services team through Service Request System (SRS)
• Provide basic "how to" assistance for standard desktop productivity software
• Troubleshoot/diagnose and repair equipment, restoring it to good working order utilizing warranties wherever possible. Approval of early "refresh" replacement for problematic off-warranty devices
• Ensure O/S software (Windows XP, Vista etc.) and productivity applications are available to employees and contracted personnel.
• Reassign tickets using the appropriate call types when required
• Remain current with the industry in knowledge and use of technology and management products and make recommendations on optimization and new technology exploitation that will improve delivery of the Services efficiently and effectively.
• Communicate the defined Standard Products and Services to customers.
• Support all Services-related Equipment and Software included in the IT Service Catalogue including both Standard and Non-Standard Products.
• Provide desk side support Services for Supported Desktop Standard Products at the customer’s work location and remote users within the established procedures.
• Verify that current version anti-virus software is installed and take corrective action if that is not the case while upgrading or installation.
• Travel to applicable non-staffed locations and execute the activities requested.
• Provide priority service for named VIPs at non staffed locations remotely.
• Provide 7x24x365 remote VIP support on a team-shared basis.
• Provide workstation standard documentation, certification testing and installation guidelines for the workstations environment
• Maintain Knowledge base of solutions
• Assist with hardware and software incidents regarding system performance, poor response and system configuration
• Install hardware and software in accordance with the documented processes and procedures and install business applications as requested.
• Perform virus scan during installation as part of standard procedure and log a virus incident if any virus detected and follow escalation procedures.
• Provide if required by end-user a brief desktop training orientation.

Qualifications & Certifications

• Must have Bachelors in Computer Sciences, Engineering or any related field.
• Any combination of: A+, Network +, MCSD, MCP or MCSE certifications

Please submit your resume to office@rmikw.com......

2) Business Development Officer/Sales Executive

RMI is looking for a sales executive/business development officer for our organization.
The potential candidate must have minimum 5 years experience in the field of software and web based solutions.

Qualifications & Certifications

• Must have Bachelors in Computer Sciences, Engineering or any related field.
• Any combination of: MCSD, MCP, MCSE, OCP, ITIL, PMP certifications

Please submit your resume to office@rmikw.com......

3) Office Secretary/Project Coordinator

- Must have 2+ year experience in an office environment
- Bilingual English and Arabic
- Pervious experience in coordinating product presentations
- Pervious experience in managing client marketing calls
- Must have MS office and MS Excel skills
- Must have understanding of appointment scheduling practices with clients and management
- Any healthcare experience is bonus

Please submit your resume to office@rmikw.com......